We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of deniques (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://deniques.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great backpack! Executed qualitatively, looks cool! Delivery of course was a long-41 days... 16 Mar 2019 19:20
2 May 2019 15:43
Linda. Same as the photo 22 Mar 2019 19:12
23 Apr 2019 08:33
Merci BCP J'adore VRM 16 Apr 2019 07:21
1 Apr 2019 11:36
Looks really cute exactly like the picture, I love it. 17 Jan 2019 11:59
27 Jan 2019 23:25
Came in a month, well, it's fast with our mail) everything is perfect, high quality, roomy (i have a purse, a cosmetic bag and a container with food). The only lock does not go well because of the fabric lining, you have to bend it every time. And in general i recommend! 13 Dec 2018 12:44
22 Jan 2019 04:53
Backpack is very cool 22 Jan 2019 04:52
8 Jan 2019 04:40
Yes!! For such money excellent quality! I'm very pleasantly surprised. The straps are like leather. 100% take 08 Jan 2019 04:29
17 Dec 2018 23:20
I really like this backpack, it fits my shoes quality is good, locks in different directions (i don't care), but it sticks (i do not care), the straps are long, very roomy (all that used to be in the big wore, here it freezes, of course, like tetris, but freezes! To work i take food (container, salad, a couple of apples, tangerines for example more), and another place for a cosmetic bag (or in my case a first aid kit) is. Drive! Got to moscow quickly. 17 Dec 2018 23:14
10 Dec 2018 08:37
It's ideal, it took about 1 m to arrive, the only fault he has is his strong smell but nothing q can't fix 04 Dec 2018 19:00
6 Dec 2018 03:23
Ordered 11.11, came 04.12, the store on my request to change the color immediately answered and replaced with black, the quality is excellent, neatly stitched, the threads do not stick out, their money is worth it. The only thing i do not like is long straps, but i will make them shorter, there is an opportunity to make additional holes. Purchase and seller is happy) thanks! 04 Dec 2018 21:45