We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of deniques (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://deniques.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent bag, on wednesday issued an order, and on friday the courier has already brought the bag. The spouse was satisfied.
11 May 2019 02:28
The bag is excellent, there is no smell, came in 17 days. Recommend store
11 May 2019 00:23
For this money is excellent.
10 May 2019 09:28
9 May 2019 23:13
Very satisfied with the order, the quality is excellent, my husband liked it! Delivery in russia for a week, courier to the house. Thank you store!
9 May 2019 22:26
Super bag! I advise everyone! delivery to the apartment!
9 May 2019 11:27
I am very satisfied thank you very much there are not many correct stores as you thank you again
8 May 2019 18:55
Product with very good finish and presence. Very happy with the purchase
8 May 2019 13:49
The goods came quickly for 12 days before p. Ufa
8 May 2019 10:21
Neco horší kvalita… Však celkem jsem spokojený. Neco horší zipy. Toto už Druhá Taska Od Pola Z Ali, předchozí vydržela 2 Roky in pohled vypadal Neco Lepe
8 May 2019 07:33
Packed perfectly. Soft enough, everything is sewn perfectly. Good bag for your money
7 May 2019 06:55
Bag made of leatherette, sewn well. The order is satisfied.
7 May 2019 03:09
I’m glad! Thank You!
6 May 2019 18:34
The belt very creaks with its metal carabiners. You have to tape them unnoticed.
6 May 2019 07:18
The bag is good. came in 5 days. i recommend.
6 May 2019 02:20
Bag just shine! Pockets and departments were enough for everything, and nothing in the pile is not lying. A4 folded paper is placed in half without difficulty. Very comfortable bag.
5 May 2019 22:15
On my bag worked honestly 12 years-it looks better than the new bought from this store... delivery fast, courier to the entrance, packed very well, even sewn perfectly, but the quality of the material from which this bag is sewn on a triple with a minus... Bitch who writes positive reviews on such things?! In the seller there are no complaints, but to be honest, the price tag is overstated once in three-your money is not worth it-i do not recommend it!
5 May 2019 21:31
Of the pros: made neatly, the seams are even, delivery for 3 days by courier to the apartment. Of the minuses: the metal parts of the fastening of the belt look flimsy, very thin. But for such a small money a good bag, i think it is better not to find. Quality corresponds to the price.