We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of deniques (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://deniques.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
although, I did receive it, the pink colour was much darker than I expected it to be. the store was really nice. and I recommend it.
11 May 2019 11:28
The goods did not come. The money was returned.
11 May 2019 09:26
Ordered 29.03 received 11.5 Quality is good, but money is straight back to back, not enough
11 May 2019 06:46
For such a price, a normal wallet, if there are many cards inside, the button will be poorly fastened. For small things a lot of space.
11 May 2019 03:38
The goods are satisfied. the order came quickly) the store advise
11 May 2019 02:28
10 May 2019 01:27
The purse is an excellent color in the living slightly greener. Not critical. I was afraid that the department for coins would not be comfortable, but everything is fine, the purse is soft and it is not difficult to get coins. I went for a walk, put it in the pocket of the sports jacket, did not even interfere.
9 May 2019 08:31
All as in the picture. Bills and cards get in. In the summer bag for the season-excellent.
9 May 2019 04:38
The product is good. all the yak in the description) i'm pre-satisfied... i recommend)
8 May 2019 09:47
Very beautiful, doesn't look or feel cheap. Just like the picture
8 May 2019 02:47
Good. Russian money owns)
7 May 2019 09:27
Good thin, soft. I liked thanks for the fast delivery.
7 May 2019 05:54
Very cute, nice color. Neat seams
6 May 2019 12:51
Same as in picture, but waited over 2 months till it arrived finally
6 May 2019 06:09
Lovely wallet. Unfortunately it arrived with the closure broken, but the store was very kind and I have proposed a partial refund. Advice the seller for the seriousness!